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FAQ's

What are Wax Melts?

Wax melts are scented pieces of wax without a wick. They come in different shapes and sizes. A wax melt can give off a slight scent when cold; however, they are designed to be slowly warmed using a tart or wax warmer. A wax warmer can be electric while others use a tea light as the heating source.

How to burn Meltsy Wax Melts?

Remove all packaging before placing into the burner, if you are burning the Wax Melt Bars break off 1 or 2 piece then place into the burner. 

NOTE: If you are burning wax melts in a bigger space the fragrance will not be as strong and NEVER leave any burning candles unattended!

What Wax do you use?

We only use 100% Soy Wax,Soy wax is biodegradable and cleans up with plain old soap and water. Soy wax has a lower melting point than paraffin wax and because of this, soy candles will burn slower or longer than paraffin candles. Soy wax burns with zero petro soot, creating petro soot free candles.

How long does shipping take?

NZ Shipping

Our shipping usually takes 2-3 working days once processed, however, during peak season this may take longer. 

Once the package is sent there will be a tracking number emailed to you. 

Australian Shipping

Please allow  3-5 working days for Premium Economy shipping.

Do you do Wholesale orders?

Yes absolutely! for any wholesale or bulk orders please inquire within. 

I got Wax on the carpet, what do I do?!

Cleaning up Wax can be a challenging task, if you have spilled a little but of wax don't panic! simply place a warm cloth or a rag on the wax then go over it with an iron on low heat and it will disappear. 

We'd love to team up with influencers and bloggers for any collaboration ideas/requests please contact us at info@meltsy.co.nz 

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